Customer Information

POSTAGE INFORMATION

 

All UK Postage is FREE

 

INTERNATIONAL & EUROPEAN POSTAGE (see below)

All international postage is charged at £9.00 GBP for the first item purchased (which is a reduction of £4.00 GBP to equal our free UK postage offer), subsequent items will be based on weight.  Postage will be via Post Office Airsure or International Signed For insured delivery. Please note postage charges will be added at processing stage by us if using debit/credit card, on International Paypal purchases please add £9.00 GBP for single items, for multiples please contact us for a price quote before processing payment.

 

RETURNS POLICY (Applies to UK Only)

At Jaspersparkle we understand that you can never be 100% sure that an item is going to suite you until you try it on, with that in mind we will offer a 14 day money back guarantee to allow you to view the jewellery in your own home.

To return an item please contact us, to tell us that the item will be returned.  Provided you return the item within 14 days of purchase, unused, undamaged and in the original packaging we will issue a refund,  minus the original £5 postage costs,  an exchange is also subject to the above £5 postage fee. (free postage is on initial purchase only).

Return postage costs are not refundable and items are sent at your own risk.  We advise you obtain a certificate of posting at the post office for lower value items and use an insured delivery service for higher value items.

 

SALE ITEMS

The returns policy above applies to sale items also, but any refund issued will be minus the original postage costs of £5.00

 

Contact us via the "Contact" button above for return address details: